Exchange or return of goods
You can arrange a size exchange, return or complaint online through our returns portal. All you need is your order number and the email address to which you will receive a verification code.
Does the size not fit? We will exchange the item for a different size or another item that we have in stock.
You can return goods within 14 days of delivery without giving a reason. We will send the money back to your bank account.
Did the goods arrive damaged or defective? Describe what happened in the portal and add a photo.
How it works
- Enter your order number in the portal. You can find it in your order confirmation email.
- A verification code will be sent to the email address used for the order; enter it in the portal.
- Select the items you want to exchange, return or complain about, and the reason.
- The portal will show you how and where to send the goods. We will let you know about every further step by email.
Returned goods must be clean, unworn (except for trying them on) and with the original tags attached. Please be careful when removing labels and tags; we cannot accept goods damaged during this handling as a complaint.
Need help? Write to us at info@fansarena.eu or via the contact form.